What Is Voice Over Internet Protocol (VoIP)?

Access the Federal Communications Commission online resource for a detailed explanation.

What You Should Know About VoIP and Your 9-1-1 Service

Being able to access your local Public Safety Answering Point (PSAP) by dialing 9-1-1 is vital to public safety. When you have a VoIP system in use at your home, office or school, it is important to know that the typical 9-1-1 service you may be accustomed to is affected.

VoIP subscribers dialing 9-1-1 while traveling with their phone could get their 911 call routed to the PSAP where they last had their address listed with the provider. All VoIP providers are required to have a quick and easy way for subscribers to update their address information. You should keep this information up to date.

Power Outage

Your VoIP service may not work when there is a power outage. Maintaining a traditional phone line or a cell phone as a backup is a good idea.

Make Visitors Aware

Make visitors to your home or place of business aware of your phone service by placing labels near or on your VoIP equipment. Be sure the labels list the non-emergency number of 970-920-5310 if you are in the Aspen Pitkin County PSAP 911 Service Boundaries (PDF) in the event that your call will not connect to your PSAP. Ultimately it is up to you and not your VoIP service provider to make sure that your address information has been entered correctly into the database. Don’t wait until there is an emergency to discover that the wrong address is being delivered to your PSAP.

For more information please access a guide on VoIP and 9-1-1 service from the FCC.

Printing Labels

Please feel free to download our labels for your phones. They will print best on Avery 5163.