Business Information & Technology Services

The Business Information & Technology Services (BITS) Department  

Services
The department manages the county computer systems and network, and provides services to the system users including:
  • End user orientation
  • Hardware and software acquisition and installation
  • Long-range planning
  • Operations
  • Problem diagnosis
  • System analysis and design

Mission

The BITS organizational mission is to enable Pitkin County Agencies, Offices, and Departments to meet their mission-related obligations through the targeted use of Information Technology.


The BITS community mission is to enable unfettered access to all County records through the targeted use of Information Technology.


Vision

The BITS Vision is to provide secure access to the Pitkin County Information Network by all stakeholders, at any time, from any location, on any device.  

Values

  • Easy access to information is part of our culture and it should not be inhibited by commercial exploitation and political hinderance.

  • People first, Business second, and Technology third.

  • Facts are facts and are amenable to evidence-based updating.

  • Individuals may advocate contra-factual opinions but may not incorporate such individual beliefs into products and services.

  • We treat all stakeholders the same.

  • We collaborate, not compete.

  • Ethical behavior is key to our success and we will adhere to a Code of Conduct and a Code of Ethics.

  • Leaders absorb failures and celebrate successes.

  • BITS is greater than the sum of its individual parts.

Geographic Information System
In addition to core system and network functions, the IT Department oversees the Geographic Information System (GIS).
  • Preprinted maps
  • Mailing labels and address reports
  • Custom maps, analysis, and data