What can I expect once someone answers at 9-1-1?
You will be greeted with the phrase, "9-1-1, what is the address of the emergency?" Please note that the first question asked is where. This is because as long as we know where the problem is, we can send someone to help, or we can transfer you to the appropriate agency. The next question you will hear is, "What is the phone number you are calling from?" This is because we want to be able to reach you if the line is disconnected. The third question is, "Tell me exactly what happened." Most people expect us to ask what is happening immediately, but as you can see, we don't ask that until we know where and how to re-contact you. It has been determined that this is the most effective and safest way to answer a 9-1-1 call.

Show All Answers

1. When should I use 9-1-1?
2. What should I expect when I dial 9-1-1?
3. What can I expect once someone answers at 9-1-1?
4. I've told you where, how to reach me, and what is happening, what's next?
5. What other type of questions can I expect to be asked?
6. After giving information and listening to instructions, what should I expect next?
7. How do I find out about statewide road conditions?
8. Can I send a text message to 9-1-1?