MEDIA CONTACT: Airport Director John Kinney - 970-429-2851
Photos of Airport staff installing social distancing items in the terminal: CLICK HERE
The Aspen/Pitkin County Airport has taken extraordinary measures to protect the health and safety of its guests and employees as it prepares for the uptick in travelers expected as the community gradually reopens.
Airport Director John Kinney explains the changes that travelers will notice when they move through the terminal in a short video.
A new, COVID-19 inspired change will be the opportunity for travelers to virtually speak face-to-face with Airport Guest Services staff. This feature allows guest services to help customers wherever they are in the world via an online link accessible on the airport website: www.aspenairport.com. This feature will be Beta-tested beginning 5/20/2020.
Further protective measures at the airport could be undertaken in the future as best practices for airports emerge that are found to be effective.
For now, the more noticeable changes in and around the terminal include:
Arriving travelers will find the ticketing area signed, marked, and cordoned for social distancing.
Markings on the floor indicate where to stand to maintain 6-feet between people waiting in line.
Self-check-in stations and ATM machines are equipped with disposable finger guards and hand sanitizer.
Lines into the TSA checkpoint will be managed to maintain adequate distance between customers and plastic shields have been erected between TSA personnel checking passports, tickets, and identification.
A significant amount of seating has been removed inside the secure boarding area and the food court area so that waiting passengers can maintain a safer distance from each other.
Airport restrooms have been retrofitted with plastic dividers between hand washing basins.
Travelers will also notice changes in the baggage claim area. Handlers will load bags onto baggage belts at least six feet apart making it easier for travelers to claim their luggage and maintain a social distance.
The airport will offer arriving visitors printed material relaying the most current information available about what is expected in the community regarding the use of face masks, staying home if sick, etc.
The airport is also offering free face masks to arriving visitors who may need one and surfaces throughout the terminal will be wiped down with disinfectant on a regular basis.